Frequently Asked Questions

How long does order processing take?

Orders are processed within 1–3 business days after payment has been confirmed.

How long does shipping take?

Estimated delivery times range between 5–15 business days depending on your location. International shipments may require additional transit time.

Do you provide order tracking?

Yes. Once your order has been dispatched, you will receive an email containing your tracking number and shipping details.

Do you ship internationally?

Absolutely. Sahlezz proudly serves customers worldwide.

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available during checkout.

Can I cancel or modify my order?

Orders may be canceled or modified within 24 hours after purchase. Once processing begins, changes may no longer be possible.

What if my item arrives damaged?

If your order arrives damaged or defective, please contact our support team within 48 hours and include photos of the item. We'll gladly help resolve the issue.

Is my personal information secure?

Yes. We use advanced SSL encryption and trusted payment gateways to protect your personal and financial information.

How can I contact customer support?

You can reach us anytime through our Contact Us page or by emailing our customer support team. We strive to respond within one business day.